Our commitment to Responsible AI

Our Responsible AI Principles

With the growing interest and adoption of AI across all our businesses and functions, we have newfound opportunities to transform our business and lead the change that our customers and colleagues want to see. These principles will empower our organization to deliver impactful solutions for our customers, colleagues, and society. With the fast pace of change in AI, we will evolve our principles as we learn and grow, as the industry matures, and as new or updated regulations emerge.

We will use data and AI in ways that are aligned to our Code of Business Conduct and Ethics and Impact Agenda.

We will prioritize the safety of our customers, colleagues, and organization through sound delivery and governance processes.

We will endeavor to align our AI efforts with our commitment to a sustainable future, by designing energy-efficient AI solutions and partnering with companies who share our values.

We will implement practices intended to make our AI solutions and their use of data free from bias, explainable, and reliable, while maintaining the appropriate accountability for decision making.

We will prioritize human agency and strive to enhance human capabilities and our colleague experience.

We will continually learn from and work with industry partners and AI experts to foster innovation and evolve our commitment to Responsible AI.

Learn more about our Sustainability efforts

We are a global leader of sustainable asset management across our diverse portfolio of investments.

We are a global leader of sustainable asset management across our diverse portfolio of investments.

We incorporate sustainability into every stage of our real estate value chain.

We incorporate sustainability into every stage of our real estate value chain.

We manage our forest and farmland assets as good stewards of the land, the environment, and the community on behalf of our investors.

We manage our forest and farmland assets as good stewards of the land, the environment, and the community on behalf of our investors.

Our ESG funds provide high risk-adjusted returns, while supporting companies that are making a positive impact on the environment and society.

Our ESG funds provide high risk-adjusted returns, while supporting companies that are making a positive impact on the environment and society.

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AI in Action @Manulife

<p>Revolutionizing Insurance with AI: Global CMO Karen Leggett on Life Accelerated Podcast</p>

Revolutionizing Insurance with AI: Global CMO Karen Leggett on Life Accelerated Podcast

<p>Bringing GenAI to life in the insurance industry</p>

Bringing GenAI to life in the insurance industry

<p>How Manulife is empowering sales and call centre agents with AI</p>

How Manulife is empowering sales and call centre agents with AI

<p>Manulife leads the charge in Generative AI Innovations</p>

Manulife leads the charge in Generative AI Innovations

<p>John Hancock winner of 2023 Model Insurer Award for Data, Analytics and AI</p>

John Hancock winner of 2023 Model Insurer Award for Data, Analytics and AI

<p>How Manulife is harnessing the power of Generative AIs and LLMs</p>

How Manulife is harnessing the power of Generative AIs and LLMs

<p>Digital Customer Leadership (DCL) presentation and Generative AI Lab @ Manulife's 2024 Investor Day</p>

Digital Customer Leadership (DCL) presentation and Generative AI Lab @ Manulife's 2024 Investor Day

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