Artificial Intelligence @ Manulife
Learn how Manulife’s bold AI vision is a key lever to digital transformation and exceptional customer experiences
Manulife has been actively investing in and scaling AI capabilities since 2016. In the past three years, we've doubled our value by expanding our AI solutions portfolio and increasing efficiency through data and AI platform investments, all driven by our responsible AI framework and principles.
Today, we have:
- Approximately 200 data scientists and machine learning engineers.
- Global access to GenAI tools for all colleagues.
- A GenAI skills-building program for users, leaders and practitioners.
Manulife expects AI to generate a $1 billion of enterprise value by 2027, with roughly one-fifth expected to come from improved efficiency.
AI is transformative, and it is creating efficiencies for how we work, create, and interact with one another. By equipping our teams with GenAI tools, we’re enabling them to work smarter, move faster, and make a bigger impact. We’ve doubled our AI-driven impact by diversifying and expanding solutions, strengthening data and AI platforms, and practicing responsible AI governance, proving that our teams see real value.
Provides agents with personalized scripts, content aligned to each customer’s specific needs
Improves the customer experience for less complex cases down to 15 minutes, from 24 hours
Cutting legal review time by 50% with automatic generation of lease summaries
Enabling agents to focus on delivering exceptional service and support to our customers