On occasion you may be contacted by third parties with unsolicited offers to purchase your Shares, often at prices below market value. Securities administrators in Canada and the U.S. recommend that investors exercise caution with these types of offers.
Manulife is not associated with these offers and does not endorse or approve them. If you are contacted with an offer to purchase your Manulife shares or have any questions with respect to your shares, please speak with your investment advisor and contact our transfer agent TSX Trust Company at 1-800-249-7702 (US residents) or 1-800-783-9495 (Canadian residents) or manulifeinquiries@tmx.com to explore your options.
Unclaimed benefits or assets?
Some of our shareholders/policyholders become lost and have not claimed benefits or assets to which they may be entitled. Manulife is actively looking for these individuals
Manulife Financial Corporation has stock transfer agents providing shareholder service in Canada, the United States, Hong Kong and the Philippines.
These local agents provide service directly to our shareholders and can help you with:
Unclaimed/escheated shares or dividends and lost policyholders entitled to demutualization benefits
Online access to your account
E-services and e-documents
Share account management
Dividends
Dividend Reinvestment and Share Purchase plans (Canada and US only)
Replacement of lost, stolen or destroyed certificates or share statements
Transferring your shares
Estate transfers
Find a stock transfer agent by location
Manulife Financial Corporation’s global stock transfer and dividend disbursing agent is TSX Trust Company (“TSX”). TSX and its global affiliates provide services directly to our Registered and Ownership Statement holders in Canada, the United States, Hong Kong and the Philippines.
If your MFC shares are held in a brokerage or other ‘street’ account contact your broker for service or information about your account.
Find out more about your local agent, including how to contact them and what services they provide.
Mail RCBC Stock Transfer
Ground Floor, West Wing,
GPL (Grepalife) Building,
221 Senator Gil Puyat Avenue,
Makati City, Metro Manila, Philippines
Call centre hours of operation Mon - Fri, 8:30 am - 5:30 pm PHT
For Registered and Ownership Statement holders In Canada, the United States and Hong Kong direct deposit of MFC dividends into your bank account can be arranged through our local stock transfer agents.
For purposes of the enhanced dividend tax credit rules contained in the Income Tax Act (Canada) and any corresponding provincial and territorial tax legislation, all dividends (and deemed dividends) paid on the Common and Preferred shares of Manulife Financial Corporation to Canadian residents after December 31, 2005, are designated as "eligible dividends". Unless stated otherwise, all dividends (and deemed dividends) paid by MFC hereafter are designated as "eligible dividends" for the purposes of such rules.
Dividend tax receipts
For Registered and Ownership Statement Holders For Canadian holders:
Tax receipts for Canadian holders are sent out by our stock transfer agent by the end of February of the next calendar year
For US Holders:
Tax receipts for U.S. residents who receive their dividends in check form are attached to the last dividend payment of the year (sent out in late December).
Tax receipts for all other U.S. residents are sent out by our stock transfer agent by the end of January of the next calendar year.
For holders outside Canada and US:
Tax receipts for holders outside Canada and the U.S. are sent out by our stock transfer agent by the end of March of the next calendar year
Dividend reinvestment plans
Manulife offers Dividend Reinvestment and Share Purchase Plans to Canadian and U.S. resident holders. These Plans are convenient and easy to use. Participants can change or terminate their participation in the Plans at any time.
The Canadian and US plans allow you to:
Have your MFC common share dividend automatically reinvested without paying certain fees or brokerage commissions
Purchase additional Shares on the dates on which we pay cash dividends on our Shares, also without paying certain fees or brokerage commissions
Sell the Shares you hold through the Plan, subject to certain fees and brokerage commissions, and
Have easy access to your account through 24/7 online access
Please contact our local stock transfer agent for further details about our dividend reinvestment plans.
We update our website every quarter with the latest dividend rates per share. If you have questions about dividend payments, please contact your stockbroker (if bought through them) or one of our stock transfer agents.
We’ve appointed stock transfer agents to provide registrar, transfer agent and shareholder services directly to registered and share ownership statement holders of MFC common shares in Canada, the United States, Hong Kong and the Philippines. If you hold shares in a brokerage account, please contact your stock broker directly.
Who do I contact with questions about my Manulife shares?
If your Manulife shares are held in a brokerage account, please contact your broker. If you received Manulife shares from the demutualization of Manulife or John Hancock and are receiving correspondence from our stock transfer agents, please contact your local stock transfer agent. For all other shareholder inquires please email Manulife shareholder services at shareholder_services@manulife.com.
Has there been a stock split on Manulife Common shares?
Manulife common shares were split on a two for one basis by way of stock dividend effective June 2, 2006.
How can I receive the financial statements and annual meeting information electronically?
If you are a registered shareholder or ownership statement holder you may enroll to receive financial statements and annual meeting information electronically with ourstock transfer agent TSX Trust Company. If you hold your shares in a brokerage account, please contact your stock broker.
How can I receive my dividends via direct deposit?
If you are a registered shareholder or ownership statement holder resident in Canada, the U.S. or Hong Kong you may enroll to receive your dividends by direct deposit be contacting your local stock transfer agent.
If you are a registered shareholder or ownership statement holder you may register for an account online by contacting your local stock transfer agent.
Canadian residents who have a Share Ownership Account with TSX Trust Company can sell their shares through the Share Selling Service. Details about the Share Selling Service can be found here.
US residents who have a DRS account can sell their shares by contacting American Stock Transfer and Trust Company at 1-800-249-7702.
Participants in Manulife’s Dividend Reinvestment Plan should refer to their plan statement for information on selling shares or contact their local stock transfer agent.
All other investors should contact a stockbroker to sell their shares.
