Beijing – Manulife-Sinochem (MSL) has been recognized by the Chinese Association of Quality Promotion for its service excellence. The awards, held earlier this month, aim to acknowledge companies that offer superior customer service in China.
Organized by the China Association of Quality Promotion, the awards are supported by the Central Propaganda Department, the State Quality Administration and the State Development and Reform Commission.
"We believe that listening to our customers’ points of view is crucial to providing excellent customer service. That is why Manulife-Sinochem attaches such great importance to the recruitment, training and development of its management team, agency force and employees. Our focus is on providing premium products and services to domestic consumers, and on creating a good brand image in the Chinese life insurance industry," said Mr. James Lin, President of Manulife-Sinochem.
This is not the first time that Manulife-Sinochem has been honored with prestigious business awards. In March 2004, Manulife-Sinochem was awarded the “Most Trustworthy Company” award from the Shanghai Consumer Association and Shanghai Civil Office. This award is considered the highest recognition from the Shanghai government of a company’s trustworthiness and MSL is the only insurance company that has ever been honored with the title. The company has also been awarded the accolade of “Best CRM Operation” by GreatChinaCRM in January 2005 - the only JV life winner in China.
Manulife-Sinochem Life Insurance Co. Ltd., the first Sino-foreign joint venture life insurance company established in China, began operations in Shanghai on November 26, 1996. Former Chinese Premier Mr. Li Peng and Former Canadian Prime Minister Jean Chrétien presided over the opening ceremony. The company currently operates in 23 cities in Mainland China.
Manulife-Sinochem is a joint venture company between Manulife (International) Limited (51 per cent) and China Foreign Economic and Trade Trust & Investment Company, a member of the Sinochem group (49 per cent).
China Foreign Economic and Trade Trust & Investment Company (FOTIC) is a core enterprise of Sinochem. Sinochem, founded in 1950, is one of the biggest foreign trading companies in China. Since 1989, Sinochem has topped the list of the country’s 500 leading foreign trading companies and has also been recognized as a Fortune 500 company for 17 consecutive years.
Sinochem can be found on the Internet at www.sinochem.com
About Manulife Financial
Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were Cdn$399.0 billion (US$400.5 billion) as at September 30, 2007.
Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com.
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